- July 24, 2023
- Digital Marketing
How to Seamlessly Switch Your Business Tools
Adopting new business technology can cut costs, save time, and improve customer experience, or it can be a tangled web of headaches, frustration, and obstacles. This typically comes down to two things: choosing the right tools and planning a smooth transition.
If you’re considering a switch to new technology that can improve your business, take some time to consider your stakeholders and the possible impacts. With a bit of foresight and planning, you’ll have everything you need to make the transition as seamless as possible.
Communicate and set expectations
When your business makes a change, you don’t want anyone affected by the switch to be surprised by it.
Your transition plan should highlight all stakeholders who might be impacted, including customers, clients, frontline and back-office team members, and investors. It is your business’s responsibility to give these stakeholders ample notice in advance.
Depending on how your company usually communicates, email, social media, and text messaging are all viable avenues for this notification. Paper or other posted notices can also be effective for brick-and-mortar retail and other businesses with physical locations.